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Need Help? Call us at 919-977-8910 or 877-423-7796

2800-136 Sumner Blvd., Raleigh, NC 27616


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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. You have to have an account in order to check on your order status, so we urge you to do so before ordering. There is no downside for you. Nothing is erased from our system if you are anonymous or hold an account. It's just a lot easire for you to check on your order(s).
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. In that case, please send us an email or give us a call. We're happy to help.
How do I track my order?
  When you checked out, you were asked to set up a password to log into your account to see tracking information. Click the "My Account / Order Status" link at the top right hand side of our site to see the status of your order. If you see the order has shipped, you should have received a ship notification via email that contains a link. Click on the link to log in to your account with your email and password and you will find the tracking information with either FedEx or USPS.

If you didn't set up an account with a password, you will not be able to see the tracking of your order at this time. DO NOT TRY AND SET UP AN ACCOUNT AFTER THE FACT! This will not be linked to your order and will have to be deleted before you can have your original account linked with a password. If you didn't set up a password account, simply send an email to kelley@preciousarrows.com and say you need a password set up to view your order and tracking information. One will be created and emailed to you at our earliest convenience.

Sometimes notification emails may end up in spam folders, so you can check there if you did not receive one.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays that it was shipped, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. You should have received an email with tracking info in it for you to use to check on your order's progress. Check in your spam folder to see if your tracking info is in there if you can't find it.

The most common issues we see when a package has been delivered and the customer didn't receive it are:
A neighbor received the package for you and forgot to bring it over.
A relative brought the package in and didn't say where they put it.
An office manager received the package and put the items away or stored it in or near their desk.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Sometimes we ship some items later when they are out of stock. If that is the case, check to see if the email you received says that "some" of your items have shipped. On your order page, you should see the ones that have shipped out. Once the remaining item(s) are shipped, you will receive another email with that package's tracking info.

Your order was packed by a human being that does make mistakes! :-) If we have missed something in your order, please let us know via email or phone as soon as possible and we will correct it as quickly as we can. Please check you order upon arrival and check to see that all items are there. DO NOT WAIT UNTIL YOUR BIRTH TO OPEN THE BOX! If something is not present, we have no way of making things right before you need it.

Email: kelley@preciousarrows.com
Phone: 877-423-7796
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. When an item is backordered, it can take 2 days to 2 months to arrive to us.  We will always notify you of the expected arrival date and will get the item to you as quickly as we can. If you see a product is out of stock when you are ordering and time is a factor, please call us to get a time estimate. Some items don't have one and some have firm times.

preciousarrows.com
919-977-8910 or 877-423-7796 (toll-free)

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