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2800-136 Sumner Blvd., Raleigh, NC 27616


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Terms and Conditions

TO RETURN A PRODUCT, YOU MUST CALL OR EMAIL FOR an RMA number first.

If we receive back an order, entire or partial, without customer first asking for and receiving an RMA number, there will be a restock fee charged of 10%.

Please inspect your order upon arrival. If you find any mistake in your order, please notify us immediately. NO REPLACEMENTS FROM DAMAGED OR MISSING ITEMS WILL BE GIVEN AFTER 5 DAYS OF RECEIPT.

We do not accept returns on any item after 30 days. To return an item within the 30 day period, you must first call to get an RMA number for your item or items that you wish to return. That RMA number must be on the outside of the package or there will be considerable delays in refunding any monies due to you.

UNCLAIMED PACKAGES shipped back to us within the 30 day window will be refunded the cost of only the qualifying returned items, (sterile or herbal items, etc. are still not refunded). If an Unclaimed package is returned back to us AFTER the 30 day window, no refund will be made for shipping or products as we do not accept returns after that time period. If you realize you no longer wish to receive your package, you must refuse delivery and NOTIFY us, not simply leave it to be shipped back.

All returns must be accompanied with a copy of the invoice and shipping costs are not refunded. Once we receive the return and inspect it, we will then issue the refund by whatever payment method you initially used.

Items that are non-refundable and non-returnable:
Birth Kits
Pharmaceuticals
ANY Sterile Item
Books and Publications
Herbal formulas or anything that is taken internally
*Birth Pool Liners that have been opened
*Birth Pools of any type that have been opened

*Some exceptions, see below

We accept returns within 30 days on all non-sterile, unused products that are in the original packaging. We do not accept returns on birth kits, sterile products and products that do not come in their own sealed packaging. The reason for this is that once something has entered into someone's home, I can no longer guarantee that it is in a sterile or clean, usable condition. After all, it may have been subjected to someone's feisty children or animals that may have happened by! I'm sorry for the inconvenience, but my concern is to the next customer and the safety of her birth and baby. (One suggestion: Most midwives would be happy to purchase back a birth kit from you to be sold to their next client.)

*If a birth kit is refused delivery and returned back to us unopened, the kit price minus the cost of shipping will be refunded.

We do not accept returns on herbal products for the safety of our clientele even if the bottle has not been opened.

We also do not accept returns on birth pool liners unless they are still in their packaging and have no holes or tears in them.

Birth pools of any type, including Intex, need to be blown up within the first 24-72 hours to make sure there are no problems. Pools may not be returned for a refund once they have been removed from the box. If the box is still sealed and was not opened, we can accept the return although the pool will be inspected upon its return to determine if it was placed back in the box after use. If it was, no refund will be given and the pool can then be returned back to you at your cost. If you blow up your pool upon arrival and find it to leak or be defective in some other way, please let us know immediately. Pools will not be refunded because of defective issues extending past 14 days of shipping.



Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Precious Arrows LLC. The collective work includes works that are licensed to Precious Arrows LLC. Copyright 2003, Precious Arrows LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Precious Arrows LLC or purchasing Precious Arrows LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Precious Arrows LLC or to purchase Precious Arrows LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Precious Arrows LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Precious Arrows LLC used in the site are trademarks or registered trademarks of Precious Arrows LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Precious Arrows LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Precious Arrows LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Precious Arrows LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Precious Arrows LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Precious Arrows LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Precious Arrows LLC product is mistakenly listed at an incorrect price, Precious Arrows LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Precious Arrows LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Precious Arrows LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Precious Arrows LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Precious Arrows LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Precious Arrows LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Precious Arrows LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Precious Arrows LLC products) must be commenced within one (1) year after the claim or cause of action arises. Precious Arrows LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Precious Arrows LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Precious Arrows LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Precious Arrows LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Precious Arrows LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Precious Arrows LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Precious Arrows LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Precious Arrows LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Precious Arrows LLC may link to sites operated by third parties. However, even if the third party is affiliated with Precious Arrows LLC, Precious Arrows LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Precious Arrows LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Precious Arrows LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


preciousarrows.com
919-977-8910 or 877-423-7796 (toll-free)

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