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Imex Product Warranty and Support Statement
ImexDop CT+, Pocket-Dop II and Elite Imex Is committed to providing our customers with the best possible support for our products. To provide that support, we manage the lifecycles of our products very carefully. As equipment matures, we may no longer be able to support it.
10 Year System Support Timeline
First Year – Parts & Labor Warranty* During year 1, new “system and probe coverage” includes a standard 1-year parts and labor warranty against manufacturer defects. Items that have been misused or damaged void the parts and labor warranty. Probes are non-repairable and, if eligible, will be replaced. **Items not covered by warranty include: batteries, chargers, headsets, carrying case, gel or other accessories. *Imex Technical Support will inspect product upon receipt to determine the source of failure. If failure is determined to be due to customer misuse or abuse, warranty is voided and customer is responsible for repair or replacement charges for products during the first year.
2 – 10 Years – Parts Coverage and Service After the first year, up to 10 years, parts coverage for systems against manufacture defects includes: • Flat rate fee for Repair (parts / labor / domestic ground shipping included) • All other forms of shipping are chargeable
Over 10 Years – Retirement Obstetric and vascular Dopplers and VersaLab systems 10 years of age and older are no longer covered under warranty nor eligible for repairs. Product Obsolescence
If product has been discontinued, manufacturer will maintain stock of replacement parts for an additional 7 years from date of obsolescence or until parts are depleted or are no longer available, whichever comes first.
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