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2800-136 Sumner Blvd., Raleigh, NC 27616


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Shipping and Returns
When will my order arrive if I choose Fedex Overnight or Fedex 2Day shipping?
 
If you have chosen an overnight method for delivery, please note our official cutoff for packages is 12pm. Sometimes packages go out after that time, but there is no guarantee. If you have a concern about it getting out the day you wish, we urge you to call us and let us know. If we are able to accommodate a request for late day shipment, we will!
Regarding FEDEX EXPRESS shipments (Overnight, 2Day, Express Saver): If you placed your order after the cutoff on Thursday, your order will automatically ship on Monday for Tuesday delivery. Fedex Overnight and other Express Methods only deliver M-F. For Saturday delivery, it is an extra fee. This fee can run from $5 extra to $100 extra. If you wish to have Saturday delivery, please email us immediately upon placing your order or call us Friday morning to arrange for payment for the extra fees for your package.

Fedex 2 Day shipments sent on Thursday WILL ARRIVE ON MONDAY unless Saturday service is BOTH available and pre-arranged by the customer.
When will my order arrive?
  Items ship from Raleigh, NC Monday through Friday. USPS Priority Mail generally ships in 1-3 days depending on how far away from us you are. USPS Priority Mail does not offer a guarantee of time of arrival. Usually the packages arrive within 3 days on the west coast, but again, this is no guarantee. Packages may arrive up to 7 days later is a hub experiences a delay due to weather or other issues. This is the same for Fedex Ground and Home Delivery packages. Fedex is usually more reliable, but only the Express Services are guaranteed to arrive at a certain time. Express packages are not delivered over the weekend unless you have specifically called and arranged for us to deliver on Saturday. Saturday service is an extra fee and we have to have your permission to charge the extra amount for shipping. Fedex Delivery map for Ground Service

How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Sometimes shipping calculations are incorrect and we change them after the fact. If you have a concern about thecost of shipping, we can take a /look, but please be aware that in the last 6 months, we have had 4 separate price raises from Fedex and USPS. (7/2018)
How do I return my product?
  TO RETURN A PRODUCT, YOU MUST CALL OR EMAIL FOR an RMA number first.

If we receive back an order, entire or partial, without customer first asking for and receiving an RMA number, there will be a restock fee charged of 10%.

Please inspect your order upon arrival. If you find any mistake in your order, please notify us immediately. NO REPLACEMENTS FROM DAMAGED OR MISSING ITEMS WILL BE GIVEN AFTER 5 DAYS OF RECEIPT.

We do not accept returns on any item after 30 days. To return an item within the 30 day period, you must first call to get an RMA number for your item or items that you wish to return. That RMA number must be on the outside of the package or there will be considerable delays in refunding any monies due to you.

UNCLAIMED PACKAGES shipped back to us within the 30 day window will be refunded the cost of only the qualifying returned items, (sterile or herbal items, etc. are still not refunded). If an Unclaimed package is returned back to us AFTER the 30 day window, no refund will be made for shipping or products as we do not accept returns after that time period. If you realize you no longer wish to receive your package, you must refuse delivery and NOTIFY us, not simply leave it to be shipped back.

All returns must be accompanied with a copy of the invoice and shipping costs are not refunded. Once we receive the return and inspect it, we will then issue the refund by whatever payment method you initially used.

Items that are non-refundable and non-returnable:
Birth Kits
Pharmaceuticals
ANY Sterile Item
Books and Publications
Herbal formulas or anything that is taken internally
*Birth Pool Liners that have been opened
*Birth Pools of any type that have been opened

*Some exceptions, see below

We accept returns within 30 days on all non-sterile, unused products that are in the original packaging. We do not accept returns on birth kits, sterile products and products that do not come in their own sealed packaging. The reason for this is that once something has entered into someone's home, I can no longer guarantee that it is in a sterile or clean, usable condition. After all, it may have been subjected to someone's feisty children or animals that may have happened by! I'm sorry for the inconvenience, but my concern is to the next customer and the safety of her birth and baby. (One suggestion: Most midwives would be happy to purchase back a birth kit from you to be sold to their next client.)

*If a birth kit is refused delivery and returned back to us unopened, the kit price minus the cost of shipping will be refunded.

We do not accept returns on herbal products for the safety of our clientele even if the bottle has not been opened.

We also do not accept returns on birth pool liners unless they are still in their packaging and have no holes or tears in them.

Birth pools of any type, including Intex, need to be blown up within the first 24-72 hours to make sure there are no problems. Pools may not be returned for a refund once they have been removed from the box. If the box is still sealed and was not opened, we can accept the return although the pool will be inspected upon its return to determine if it was placed back in the box after use. If it was, no refund will be given and the pool can then be returned back to you at your cost. If you blow up your pool upon arrival and find it to leak or be defective in some other way, please let us know immediately. Pools will not be refunded because of defective issues extending past 14 days of shipping.

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

preciousarrows.com
919-977-8910 or 877-423-7796 (toll-free)

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