How do I return an item?
DO NOT REFUSE PACKAGE AS RETURN TO SENDER, THESE COME BACK TO US POSTAGE DUE! YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING, AND THE SHIP COSTS WE ARE CHARGED UPON RECEIPT OF THE RETURN ARE NOT DISCOUNTED AND ARE 4 TO 5 TIMES OUR USUAL COST. CALL FOR AN RMA AND GET A RETURN LABEL IF YOU WISH TO RETURN ITEM(S).
SINCE WE ARE HAVING TROUBLE WITH THIS ISSUE, WE HAVE HAD TO INSTITUTE A NEW POLICY REGARDING RETURNS SENT WITH NO RMA NUMBER:
If we receive back an order, entire or partial, without customer first asking for and receiving an RMA number, there will be a restock fee charged of 10%.
We do not accept returns on any item after 30 days. To return an item within the 30 day period, you must first call to get an RMA number for your item or items that you wish to return. That RMA number must be on the outside of the package or there will be considerable delays in refunding any monies due to you.
UNCLAIMED PACKAGES shipped back to us within the 30 day window will be refunded the cost of only the qualifying returned items, (sterile or herbal items, etc. are still not refunded). If an Unclaimed package is returned back to us AFTER the 30 day window, no refund will be made for shipping or products as we do not accept returns after that time period. If you realize you no longer wish to receive your package, DO NOT SIMPLY REFUSE DELIVERY. YOU MUST NOTIFY us, not simply leave it to be shipped back. Unclaimed packages are not a free return, we are charged postage due when they arrive. The cost is much more than what we could arrange. This cost will be removed from your return, and I have seen the cost of the return shipping easily exceed the cost of the entire order.
All returns must be accompanied with a copy of the invoice and shipping costs are not refunded . Once we receive the return and inspect it, we will then issue the refund by whatever payment method you initially used.
Items that are non-refundable and non-returnable:
Birth Kits (unless unopened, call or email for an RMA and return label)
ANY Sterile Item
Books and Publications
Herbal formulas or anything that is taken internally
*Birth Pool Liners
*Birth Pools of any type
*Some exceptions, see below
Please inspect your order upon arrival. If you find any mistake in your order, please notify us immediately. We accept returns within 30 days on all non-sterile, unused products that are in the original packaging. We do not accept returns on birth kits, sterile products and products that do not come in their own sealed packaging. The reason for this is that once something has entered into someone's home, I can no longer guarantee that it is in a sterile or clean, usable condition. After all, it may have been subjected to someone's feisty children or animals that may have happened by! I'm sorry for the inconvenience, but my concern is to the next customer and the safety of her birth and baby. (One suggestion: Most midwives would be happy to purchase back a birth kit from you to be sold to their next client.)
We do not accept returns on herbal products for the safety of our clientele even if the bottle has not been opened.
We also do not accept returns on birth pool liners unless they are still in their packaging and have no holes or tears in them.
Birth pools of any type, including Intex, need to be blown up within the first 24 hours to make sure there are no problems. Pools may not be returned for a refund once they have been removed from the box. If the box is still sealed and was not opened, we can accept the return although the pool will be inspected upon its return to determine if it was placed back in the box after use. If it was, no refund will be given and the pool can then be returned back to you at your cost. If you blow up your pool upon arrival and find it to leak or be defective in some other way, please let us know immediately. Pools will not be refunded because of defective issues extending past 14 days of shipping.